Delete your ProperTYX account

For the ProperTYX app for iPhone and Android and the ProperTYX website.

How to ask

1. Email alex@powerdigital.au from the email address you sign in with, with "Delete my ProperTYX account" in the subject.
2. Tell us which property or landlord the account is with.
3. We confirm with you and your landlord, then delete the account within 30 days and email you when it is done.

You can also ask your landlord or property manager to switch off your account.

What is deleted

• Your sign in: email, name, password hash, two-step sign in settings and any app sign ins.
• Your access to the tenant portal and the app.

What may be kept

Your landlord may need to keep tenancy and financial records, such as the lease, invoices, payments, signed inspection reports and maintenance history, for as long as the law requires, usually at least seven years after the tenancy ends. These stay in your landlord's records without a sign in attached and are deleted or de-identified when no longer needed.

See the app privacy policy for more.